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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Just wanted to say what a great job everyone in the service department did diagnosing the problem with my 2013 RG. Fast, friendly, knowledgeable great customer service. This would also apply to the folks upstairs also . You make it worth the extra miles I have to drive to get there. # 1 dealership in MI.
Thanks"
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By: Brian Lowell ,MI
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"Hot Rod HD is a first class HD dealership. I have been around HD shops most of my adult life and firmly believe that Muskegon has a HD dealership to be very proud of. The staff is courtious, knowledgable and geared to provide tremendous customer service. Kyle Heller and the Team work with you and want to get you on the bike of your dreams. I could not be more happy with my new 2013 Road Glide Custom - Candy Orange. When the time comes, I will be right back at Hot Rod for my next HD purchase. I will also strongly recommend Hot Rod to other HD enthusiasts. "
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By: Ron Montague,MI
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"Hot Rod Harley! What can I say they are great in every aspect. Just purchased a 2006 street glide from them and everything went very well. The owner himself is a great man, made me a great deal on the bike and helped me through the entire purchase. I would recommend them to every one I know and even the ones I do not know. THANKS HOT ROD HARLEY.. "
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By: kevin holland,MI
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"Everyone at your dealership has been excellent to work with. I buy a lot of bikes, and not all dealers are created equal!! Stay awesome! "
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By: Jim Muskegon,MI
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"During a recent trip through MI., I had some problems with my bike. Chris Kemp, in addition to a great service department, helped me out and had me on my way in a few hours. What a great dealership, almost makes me want to move to Muskegon. Thanks again Chris I really appreciate the good service.
William Ryan"
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By: William Creve Coeur,IL
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"Chappy did an outstanding job, from the moment he started talking to us, until we picked up our new Roadking Classic he made sure that everything was going to happen the way it should. Kyle stepped up to the plate and made sure the numbers were there and that we were happy with our deal. Ame in Finance was very diligent in making sure we had everything we needed to make the deal complete. Nikki closed the deal with her Super power of giving back to the customer. She included the Rider edge program at no cost to us for the wife. Also did a great job of explaining the new Gap insurance as it has changed from before. Thank you to Cori in parts as she had everything ready and boxed for us to take with us when we were ready to go. Service department made our afternoon complete by getting the bars put on in a timely manner. Free T shirts, Rider Edge program thrown in, Great team to work with and a deal that made us happy. That equals a Happy Customer..Thanks again to Chappy. He went above the call getting it done Ozzy & Linda"
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By: Jon & Linda Muskegon,MI
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"Recently i purchased a new Street Glide from Hot Rod, the experience was nothing short of fantastic! Having purchased other Harleys from other dealers as well as shopping around for this purchase, not only was the price the BEST but as was the entire staff! Awesome to say the least! Thanks again Ted & Nikki you guys rock! "
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By: Anonymous marion,MI
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"My brother inlaw and I both purchased new Street Glides a week ago at Hot Rod and couldn't be happier with every step it took to get the bikes home in our garages.
They didn't have the bikes we wanted due to the options we requested on them so they did a search and found what we wanted and did a dealer trade.
My glide came from Southern Illinois and my brother inlaws in Ohio.
They were more than happy to get us the ones we wanted.
Their prices were the best we found!!
The sales team was always up front with us and kept us well informed of everything that was going on with the dealer trade, etc.
We know that we will be sending more customers their way for sure.
Thanks everyone at Hot Rod Harley for taking great care of us and we are excited to be part of the Hot Rod Family. "
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By: Nay Holland,MI
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"Lori helped out Sherri with a helmet and boots..very freindly"
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By: John & Sherri muskegon,MI
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"Chris Kemp took the time to show my wife and I all the small differences in the bikes. He wasn't high pressure at all & it was a world apart from our experience at another dealership in the area. Staci was a great help with the jacket and chaps as well. Keep up the great work!!!
-Bill Nichols"
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By: William Holland,MI
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"Hello everyone, just wanted to say Thanks again to Kyle, Dan, Nick, and Chris for the excellent service we received. Everyone from the Owner to the Greeter treated us with courtesy and respect. Kyle made sure my bike was well taken care of and Dan did an outstanding job on the Dyno! Everyone made our day fun and interesting! Sincerely, Ken Carver"
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By: Kenneth Three Rivers,MI
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"Simply put. They dont get any better than the folks a Hot Rod Harley Davidson. Second new purchase and as good or better than the first. Thanks to all!!!"
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By: andy west olive,MI
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"Another great visit to Hot Rod for service. I wouldn't take my Road King to anyone else. Cory thanks for the SE parts, Jerry & Al thanks for the service. Great Dyno 2005 RK, SE 203 Cams, SE Heavy Breather, R&B Racing Pro Stock Spyder, 84 HP - 90 Torque "
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By: Anthony Grand Haven,MI
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"Hotrod HD serviced my 2009 Triglide revearse and replaced the front tire during a recent visit. The pick-up and delivery were excellent and on time as projected - no waiting hours for the truck to show-up unlike the electric company.
The bike was washed and dryed without water marks and delivered in better condition than when picked up.
I will purchase my next Harley from Team Hotrod and will continue to drive 200 miles round trip to utilize the top service department.
Thanks again. Edge"
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By: bob copemish,MI
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"MY NAME IS BLUE LOERA & I AM THE COORDINATOR ALONG WITH THE BODY OF CHRIST FOR A MINISTRY CALLED SET-A-SIDE WITHOUT WALLS! WE WERE ABLE TO HOST THIS YEAR AT HACKLEY PARK HERE IN MUSKEGON AND BECAUSE OF SPONSORS LIKE HOT ROD HARLEY DAVIDSON HELPING US,WE WERE ABLE TO FEED THE PEOPLE SPIRITUALLY & PHYSICALLY & REACH OUT TO THE COMMUNITY! ALMOST 100 PEOPLE DEDICATED THEIR LIVES TO CHRIST! HALLELUJAH AND GOD BLESS ALL THOSE AT HOT ROD'S LORD FOR THE GIFT!"
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By: BLUE MUSKEGON,MI
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"On a recent return trip to the UP of Michigan I had a engine check light come on along with the battery light while on the interstate. I stopped by to have it checked out and the service department went right to work at diagnosing the problem. I needed a new voltage regulator which was not in stock. They located the nearest dealer that had the part, charged the battery and I was on my way!! Great help when needed !! Thanks so much !! "
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By: Gary Decatur,IL
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"I may not be your newest customer, but I am one of the newest, and I wanted to drop you a quick note to talk about my experience at Hot Rod Harley-Davidson.
Three or four weeks ago, I wandered in with my eldest son just to “graze” a bit, learn a little about Harleys and just scope out my options. A few minutes after I walked in, Ed Kejonen introduced himself and offered to answer any questions I had. I kept him busy for 30 minutes, easily. But, he answered every question, offered a few questions of his own about what I was looking for and, frankly, even when I told him I wasn’t sure I was looking to buy, he just chatted, told me what I needed to know and told me to drop by anytime.
I did, a week later; looked some more, sat on some more bikes, asked some more questions and went home with a model book. Three days and a visit later, and another three and another visit and, finally, I made an offer on a 2011 Fat Boy. Ed worked with Kyle and Nikki and I to make the deal happen. I took the Rider’s Edge course this week, and rode it home this afternoon. And I couldn’t be happier.
Everyone I came in contact at Hot Rod made me feel like I belonged there, that I wasn’t an outsider—even before I bought my bike—I was welcome and belonged there. Ed, my first contact, was great. Patient, willing to answer any question, and honest with me about his opinion on each bike and whether it worked for me. I surprised him when, at the last minute, I switched from looking at used bikes to buying the 2011.
Kyle made the deal happen, no back and forth, just a good offer that was good for all of us. And I appreciate that because, sometimes in life, the best deal is just there waiting to happen. Kyle made it so. No bull, just a good counter offer that made sense, I couldn’t do anything but say “yes.” And I did.
Nikki was great, got me a deal on financing. That left me with extra money to spend with Michelle, who patiently explained my options on helmets and jackets and rain gear. And, of course, I had to spend time and money with the boys in Parts and Service. Ed suggested some pipes and a windscreen, a couple of the guys in parts worked with me on a sissy bar and luggage rack. Service made it all happen and gave me exactly the bike I’ve been looking for. And, they showed it to me as it was being transformed, each time I dropped by. Which was, well, often. And that was a cool and nice thing to do.
I also want to send some praise to Paula, who took care of our Rider’s Edge group this weekend, made sure nothing went awry, took pictures and made it an enjoyable four days. And, of course, I want to tell you how impressed and appreciative I was of the care and patience that Linda and Steve displayed as they walked us through the course (sometimes literally). They did a great job and made me feel comfortable again on a bike after 30 years of being off of them.
When I picked up my bike today, Ed put the plate on, got it prepped and walked it outside for me. He took the time to point out everything I needed to know about it, made sure I was comfortable with the controls, that I knew all the little details about its operation and just felt comfortable.
As he talked and walked around the bike pointing things out, he would reach down with a polish rag and wipe a speck away, or a smudge, or a fingerprint, making sure that when I rode away, I was going to have a perfect bike.
And let me tell you. I do.
Clyde, I want to thank you for assembling such a great experience, because that’s what it was. Yep, you have a great staff, but they really made my purchase an experience… one that outshines any I’ve had in making a major purchase.
I’d appreciate it if you shared this note with all of them. From the moment I began looking at a bike and met Ed, to the moment I drove it away… wow. You guys are good.
“Customer loyalty,” and “customer satisfaction,” and all the other buzzwords usually are just that. Not at Hot Rod. You folks do it right.
Thank you,"
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By: Jim Grand Haven,MI
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"During the weekend of BIke Time 2011, your service department, specifically Jerry, helped me out. I understand that this weekend is xtra busy for the service staff trying to help out all of the out of town visitors who have broken bike issues. My motor wasnt broken as much as it was poorly set up by my selling dealer. While in Muskegon and far from home, i realized that my security system on my 2011 CVO Street glide had not been activated. I was sure that it was a simple computer issue so i called my selling dealer in ohio who advised that i must be doing something wrong. I asked Jerry in your service department about it and he said that it had probably not been activated by the selling dealer just as i suspected. After only a few minuites waiting, he had me pull it in and in about 10 minuites it was programmed and I was on my way. This was a great stress relief to me knowing that my motor could have been easily stolen before not having the system working. Many Many Many thanks to Jerry. kudos"
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By: Anonymous columbus,OH
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"I would like to commend Hot Rod H-D's service department for the outstanding service I received.
My 2010 FLHTC died on me this past 4th of July weekend for no obvious reason. My anger at the bike and missing possibly the best riding weather of the year was intense.
I called Hot Rod at 0815 on Tuesday morning. They had a van at my house by 1000. The driver was polite and friendly. He had the bike loaded and on the road in about 10 minutes.
I figured it would take several days before I heard anything about the bike. However, I received a call at 430 the same day, advising that my turn signal module, for whatever reason, had come disconnected. I was surprised and pleased that they had checked, located, and fixed the problem in such a timely manner.
I picked the bike up the following evening. When I arrived I was greeted promptly and my bike was brought out to me, clean and running!
I want to thank the service department for their politeness and prompt service. Hopefully the TSM will stay put this time, but you never know with a Harley!!
Sincerely, S. Weitzel"
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By: Scott Wyoming,MI
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"Great Experience all around. Treated like friends and family. Worth the drive to Muskegon. "
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By: Randy Jenison,MI
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"I have purchased several bikes elsewhere in West Mi. I won't mention any names but the experience was DAMN PITIFUL!!!! to say the very least. I have dealt with Nick for several years and found him to be very very good at what he does. Also Jerry in service has done an excellent job of taking care of my service needs. I am very fussy and can be a pain in the ass to deal!! So when I take the time to write that is a real tribute to Hot Rod H.D.
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By: Doug Fennville,MI
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"Dear Kyle,
There were multiple factors of expectations when buying the Road King Classic but you (and Hot Rod) exceeded my benchmark during and after the sale. I appreciated the mindset that you could view the bike like it was your own and I could tell by the way you followed through. It is not an easy task to accomplish on a used bike, but through your communication & willingness to please, you made me a raving fan!
Many thanks to Service and let Jerry know that it runs perfect (bonus full tank of gas), Sales for being so nice while I picked up a cool t-shirt (Nikki was so sweet and made me feel good giving away money), the Parts department with finding things for me, and Jim who picked up my old bike and delivered my new one but most of all to the owners who could/can take a stand of faith and put God in the picture of life.
I'll be back someday!
Blessings.......Dan, 2007 R.K.C. "
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By: Dan Hudsonville ,MI
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"Very good, friendly, and knowledgeable staff. Was a pleasure purchasing a bike from Hot Rod HD. I will definitely recommend the dealership to friends and family! Thanks! "
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By: Jake Ada,MI
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"TOTALLY OUTSTANDING. YOU FOLKS HAVE GAINED TWO HARLEY CUSTOMERS FOR LIFE! IT IS REFRESHING, IN TODAY'S WORLD, TO MEET TRUE CUSTOMER ORIENTED PROFESSIONALS. WE SEARCHED WEST MICHIGAN FOR "OUR" HARLEY DEALERSHIP, AND WITHOUT HESITATION WE FOUND IT! I WILL NEVER RECOMMEND A FAMILY MEMBER OR FRIEND, ANYWHERE BUT HOT ROD HARLEY-DAVIDSON."
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By: RICK MANISTEE,MI
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"The people at Hot Rod Harley made our purchase of a new 2011 Ultra Classic the greatest fun someone could ever have. They where so GREAT to work with in helping us pick out extra items that we wanted, "Kyle was Excellent" in helping us pick out the correct bike for what we wanted. Financing with "Nikki was Fantastic", even though I changed bike color twice after picking the black, then to Merlot and now we are riding the Rootbeer color that everyone says in beautiful. The ladies helping us pick out all of our Harley clothes where "Wonderful". Our choice of stores was surely because of the Greatest Guy, one of the owners, Carl Miscotten. THANK YOU ALL, SO VERY MUCH. "
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By: Michael Middleville,MI
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"they deserve 10 star very freindly atmosphere kick ass people thanks"
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By: richard wyoming,MI
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"Top notch Harley Davidson dealership. Everyone is so friendly and helpful without being annoying. Everyone appears to have great product knowledge. Steve Bickford and Nikki Haver along with everyone else, to your housekeeping folks are all great. Hard to find a nicer place to stop. It is a pleasant stop every time we come to Muskegon. We look forward to each visit. We are motocross veterans moving on and stopping at Hot Rod Harley is like stopping at a candy store. Can't say enough nice things about Hot Rod Harley. I love my new Sportster from HRHD. Thanks, Cliff and Lory Vetter"
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By: Cliff Sunfield,MI
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"My husband and I have purchased 3 Harleys from Hot Rod. We have always been treated with the utmost respect, and we have found all of the people there to be friendly and caring. We are proud to say this is our home Harley Davidson Store. We will continue to go there for all of our biker needs."
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By: Laurie Shelby,MI
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By: Anonymous Fort Lauderdale,FL
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"Dear Carl,
THANK YOU!
I have wanted to write this letter ever since I purchased my new Harley 2009 Road King Classic.
I love this motorcycle and am thankful I came to Hot Rod.
ALL your staff is simply the best. The sales staff, mechanics department, accessories etc, I enjoy speaking with everyone as they treat you like family.
A few weeks ago my shifter had an issue and I was unable to go any further. I called Hot Rod and the gentleman that answered the phone said Jim is leaving now, where are you. What service! Not only did he show up in a timely manner he made my ride truly enjoyable. Never thought I would have enjoyed a ride to Muskegon with my bike in the back.
One never knows what kind of company you are dealing with until after the purchase.
I know where my friends and I will continue to shop.
"
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By: Arie Holland,MI
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"Just wanted to say thanks to everyone at Hot Rod Harley.I bought a used Softail and my first contact with my Salesman Ted all the way throught my paper work with Nicki was outstanding.The people at Hot Rod go out of their way to assist you with questions and the purchase of your bike and continued service. I would recommend this dealership to anyone interested in buying a new or previously owned bike, very friendly staff to work with. Thanks Again Hot Rod"
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By: Dave Albion,MI
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"I bought my bike in may 2008. Steve Bickford was great to work with and Nikki was excellant doing the paper work. I live near Lansing Mi but chose to buy my bike from Hot Rod Nice people and I got a fair trade for my Sportster. Sorry I took so long to write this to busy riding I bought the right bike Electra Gluide Classic my wife loves this bike also
Keep up the good work guys your #1 in Harley-Davidson dealers."
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By: Anonymous potterville,MI
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"I just wanted to drop you a note and let you know how satisfied I was dealing with Nic Stewart in the parts department. I ride a 91 Ultra Classic and decided to repaint it. I was looking for the decal set for the bike. I was told by another dealership it was obsolete. When I talked to Nic while buying oil and filter he told me he could use the parts locator to find any dealership that may carry the decals. Because Nic cared enough to go the extra mile I now have found all of the decals and can keep my bike stock.
Nic is a great asset to your organization and one of the reasons I will look to Hot Rod for my future needs.
Thank you.
Jerry Fair a satisfied customer."
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By: Jerry New Era,MI
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"Dear Carl, Clyde, Kyle & Girls,
Thank you for your generosity on August 21st when I visited the store with all of my Bike Fest friends. I Love the new shoes & shirt and I will be wearing them both this weekend.
I am so excited about the Roar by the Shore ride. I truly appreciate your support by being the sponsor for this event. With your help, we will be able to raise a ton of money for the MDA and kids just like me.
Your generosity means the hope of a CURE, so that we can shed our medical equipment and instead pick up a jump rope, a bike or a skateboard and finally put an end to this horrible muscle wasting disease.
Riding a sidecar allows me to experience what it would be like to actually ride a bike. Feeling the wind rush through my hair when I ride in a sidecar gives me a sense of freedom you could never imagine. Thank you from the bottom of my heart for ALL that you do.
P.S. see you Friday.
Alex Clements, MDA State Goodwill Ambassador
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By: Alex ,MI
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"I recently purchased my second Harley from Kyle at Hot Rod Harley. Both times I have been treated with the up-most respect and attention to detail. The staff at Hot Rod Harley is friendly and professional. Their knowledge and willingness to assist surpasses any other Harley Dealership I have shopped. Thanks to all the staff at Hot Rod Harley and I will refer everyone I know to your establishment. "
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By: Greg Scottville,MI
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"Hey Scott and Chris,
Just a quick note to again thank you both for a very enjoyable and knowledge filled 4 days with the Rider's Edge training. I cannot express enough how much I absolutely enjoyed the class and course time provided. After all that I learned I am amazed that the state has not made this entire program a mandatory requirement before a person is licensed. You guys showed a tremendous concern to every one in the class and to teach us as much as possible the few days we had together and for that I am very appreciative. I recognize that all of us have a lot to yet learn and can assure you both that safety and time will always preclude my decision making process. Keep up the great work and again thanks!!!!!"
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By: Rick ,XX
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"I'm sending this note in regard to your store and staff. Many people send letters about their bad customer service, well this one is different. I'm sending it on behalf of the GREAT CUSTOMER SERVICE we received. On July 18, my friend (Roy) and I were visiting for the bike rally and we stopped in your store. We, like others, looked around until we found items that caught our eyes. Roy purchased a wallet and I had my eye on a HD leather vest. This letter is to let you know that your employee Machelle was excellent in her assistance so much that Roy purchased a helmet. She was patient and it was appreciated considering how busy your store was that weekend. I just thought you should know that you have a great staff and Machelle is an asset to it and your company."
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By: Shay and Roy Chicago,IL
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"I was recently in Muskegon on an extended bike trip and I needed my clutch adjusted. I also had to catch the 10:15 Lake express Ferry. I arrived at tyour dealership at 8:55 AM and asked the service tech if he could possibly make the adjustment in time to make the ferry. without hesitation he said "bring the bike right in." Not only did they adjust the clutch they washed my bike for me adding that "we don't ever let a bike leave here dirty." What a great experience. You should be proud of your service team and proud of the business you created.
Thank you,
Joseph M. Shiah
Ride Captain
Patriot Guard Riders of New York "
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By: Joseph Kenmore,NY
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"On Sunday, July 18, 2010, two Wyoming Police Department motor officers drove over to Muskegon to assist Muskegon law enforcement agencies with the Mayor's Ride for Muskegon's Bike Time weekend. During the trip, one of our Road Kings developed a serious oil discharge. The officers were directed to your Service Center where your mechanics immediately took action and addressed the problem.
Once the oil problem was solved, your service staff then took the bike in and washed it, dried it and brought it back out ready for the Mayor's Ride. When my officer suggested that the bill be sent to the Wyoming Police Department, he was told the service was complimentary, in gratitude for the officer's assistance and service to the Muskegon community.
Working with local businesses and building positive relationships has, and will be, one of the primary goals at the Wyoming Police Department. However, when a business steps in to help us, even if we do not serve that business, it is worthy of recognition. On behalf of all of us here at the WYPD, we thank you for your service and we commend your spirit of cooperation.
Respectfully,
James E. Carmody, Chief of Police"
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By: James Wyoming,MI
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"This was the BEST experience, by far, that I have ever had,
when it comes to buying a new vehicle. Chris, our sales person, was a pleasure to work with. No pressure at all from him, just a very friendly and knowledgeable and honest!!
Then there is Nikki! She made spending all that money a lot
of fun. You would think her and my wife were long lost friends. I doubt there is anyone, who could do her job any better. She truly loves what she is doing. I would like to say to the owners
of Hot Rod Harley--"Your dealership is the exception, not the norm" Thanks for everything, and may God continue to bless
your outstanding dealership!!
Michael & Cheryl Ritchie
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By: Michael & Cheryl Zeeland,MI
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"This is definitely one of the best dealerships around. The people working are all very friendly and helpful. My husband dropped his bike off for a tire and brakes and the service department had it done in an hour. (A friend dropped his bike off at another dealer and six weeks later he still does not have his bike back and plans on bringing his bike to Hot Rod the next time he needs work). My husband and I both got new helmets and the sales staff was very helpful in helping us size them. We love this place!!!! Thanks everyone for your outstanding service!"
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By: Bridget Grand Rapids,MI
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"What an awesome group of people at HOT ROD. I went in for a purchase assist on a 2005 Electra Glide I had found from a private owner. Nikki was an awesome help. Explained everything in detail. Even got extra insurance and a 2 year extended warranty on the bike. Previous owner bought it from HOT ROD and had all modifications and work done there as well. Soon as Chris Kemp found out whose bike I was getting he said "NICE BIKE". Anyhow I just want to give thanks to my new friends Nikki in finance, Chris Kemp and of course Karna and Laura in clothing (funny girls). They look forward to seeing my wife when she arrives with the check book and wanting clothes. :-) "
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By: Michael "Mikey" Holland,MI
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"one of the bests"
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By: Terry howard city,MI
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"How does one describe their experience? FIRST CLASS comes to mind. I recently purchased a new 2010 Street Glide. From the time I stepped thru the door at Hot Rod I was in shock. I never in my life have been treated with such respect. The staff is all about customer service. My salesman Ron Silverman and Kyle Heller did whatever it was going to take to get me on a new bike. Nikki Haver was fantastic with the financing and getting the best deal. Hot Rod's Staff will bendover backwards to help. Karna in clothing went well out of her way to find a leather jacket that I wanted and had it shipped from another dealer. Then was able to get it to the driver to deliver when they delivered my new bike. What a positive experience from the time I stepped thru the door. If your looking to buy a Harley you owe it to yourself to check out the Folks at Hor Rod Harley Davidson. You will not regret it. Ron, Kyle, Nikki and Karna, Thank you all for dedication, you have made a customer for life. "
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By: Steve Leslie,MI
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"If you don't like high pressure sales then Hot Rod is the place. Chris Kemp was very patient and knowledgeable. Never pressured or pushed. He was honest with everything even in suggestions on what style bike I should look at. I'm very happy with my purchase at Hot Rod Harley and definately would recommend them to anyone looking for a new or used Harley
thanks
john b "
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By: john muskegon,MI
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"I've been to a lot of harley dealers and you guys are one of my favorites. Your staff was very helpful and not pushy like other places and your selection was excellent. I will continue to shop there."
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By: gary cedar springs,MI
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"I wish to extend my many thanks to Steve Bickford and Nikki Haver for being so polite and helpful to me on my first purchase of a Harley Sportster Motorcycle. I will highly recommend HOT ROD HARLEY of MUSKEGON to all my friends and anyone else I encounter with the wants and needs of Harley Bikes and Service. I did alot of internet shopping with many different Harley Dealers and I found that Hot Rod Harley to be the finest dealership in the State of Michigan. I found the perfect motorcycle that had most of the options I was looking for and my favorite color of all BLUE for a fantastic price. I also want to thank the young gentelman who came out to help me strap down the bike on a trailer for my 150 mile trip back to my home town and I appologize that I forget his name but he knows who he is and he was the most helpful and polite individual anyone could ever ask for to get help with.. MY MANY THANKS TO ALL AT HOT ROD HARLEY and I can assure you that I will be returning for accessories when needed and when the time is right ANOTHER HARLEY....
Cudos to you all, May you all have a very safe and happy rest of Winter, Spring and Summer to come... God BLess You all and I am most definately looking forward to a return trip back to Muskegon to your store even if its just to stop in and brouse around....
Thanks
Steve and Pamela "
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By: Steve & Pamela Coldwater,MI
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"CONGRATULATIONS YOU GUYS AND GALS!
You are the BEST IN MICHIGAN which I can attest to.
My Sons, Adam and Aaron, purchased their bikes, in 2009, from Hot Rod for the best price and have had excellent follow up service.
My opinion comes from having personally dealt with the 2 other HD dealers in West Michigan and a brief exposure to the others in Michigan through the Passport process last year. We all took the Riders Edge Coarse headed up by Cathy Hall as well in 2008.
Clyde ,Kyle, Chris , Nikki and Jerry and the other employees, whom I`ve met most of them, are great to work with.
The community support Hot Rod provides through Bike Time and Charitable events is a fine reflection on your dealership.
KEEP IT UP!
-Walter"
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By: Walter S Holland,MI
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"I just had my Road King put back together again after it kissed pavement in September (I know, keep it upright). The insurance company said I can take it where I want to and though a bit out of the way and not has convenient as other places where it could of been fixed, the only place I feel confident to get it done, and getting done right is at Hot Rod Harley Davidson.
The bike is repaired, it was finished in a timely basis and it is now better than ever. I knew it would be and it was.
The dealership is great, the people are great, they care about what they do and they care about their customers
What more can I say?!
Roy Pearman"
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By: Roy Holland,MI
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"YOU ROCK! Seriously, i was thrilled when Rick finally said "Let's buy a Harley!" We shopped all over West Michigan and came back to Hot Rod because the staff was awesome to work with, so much more like friends than staff. When we left, we felt that we really knew our bike (2009 Ultra Glide Classic) and knew what to expect from it. Ted, you are wonderful to work with, your knowledge got us into the bike we wanted, and now you're helping Rick make changes to really make this bike his own while i learn to ride. Can't wait to see you in a year and buy another Harley - of my own! From sales to parts and service, clothing, you name it we're with you for the long haul...Heck, we've even joined the local HOG Chapter! Thanks for carrying on Muskegon's Harley tradition in such fine fashion. Pam Roberts, 107MUS "
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By: Pam Muskegon,MI
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"This is to let you know how much my two buddies and I enjoyed our visit to your shop last Friday. We three from Tennessee had just completed a ride around Lake Michigan and visited your shop for T-shirts etc. before we started back.
We have been in many Harley Davidson dealerships in our travels but yours was one of the top two. Your super friendly staff treated us to a tour of your building and the girls in motor clothes were very helpful and a lot of fun to talk to. We were really made to feel welcome.
A visit to your shop made the eleven hour trip back to Tennessee a lot easier.
Thanks to all your staff for making our visit to Michigan a good one."
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By: Brad ,TN
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"I just wanted to write and THANK YOU and your employees for being so helpful and fixing our bike last Sunday.
We drove over from Owosso to Bike Time and on Sunday when we started back home, I had transmission problems. I called your service manager and told him what was going on and he said to bring it in and they would take a look at it. So we drove it back (in second gear) and they got it right in and found the problem and fixed it for us. It was a broken return spring on the shifting fork. They took the bike in at noon and had it back to us approximately 4:15 pm. They put 2-3 guys on it to get it done and were very informative on what was happening and we GREATLY appreciated all they did for us.
Just wanted to let you know what a great team of people you have there and we really enjoyed the Bike Time Event again and will continue to tell our friends about the event and what a great dealership you have!!!"
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By: Jerry & Elaine Owosso,MI
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"I wanted to buy a new bike, but refused to enter my local dealer due to previously poor experiences. A friend who purchased a new Street Glide from Hot Rod said...this place is different, and he couldn't have been more right. I traveled 1000 miles (one way) to buy my new Road Glide and Kyle and the staff at Hot Rod helped me make it a one of a kind. Service, attention to detail and even a good firm handshake...what more could you ask for! Hot Rod Harley-Davidson is THE premier dealership for customer service and friendly people!"
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By: Mark Colchester,VT
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"I had the honor of bringing the wife of a friend who was on his second tour in Iraq to help her purchase a Fat Boy for his return. Yor entire sales TEAM were fantastic. We spoke to Joe Gould by phone in Iraq while putting together what he wanted & it all worked great. He and I e-mailed a lot and all he could talk about was the day he would pick up his bike.
That day has come. He arrived home on 6/8/09 and will be there this week to pick it up. I will not be able to be there but can't wait to see him on that ride.
Joe we are all glade you are home again safe with your Family, Friends, & the HOT ROD TEAM.
Thanks to ALL of your TEAM that will make his day !!!!!!
Steve Crosley"
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By: Steve Holland,MI
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"I just wanted to say your people are always the friendlist people when ever I stop in. I have been restoring a 1982 XL and buying parts and getting help from service above and beyond the call of duty. It doesn't matter if I spend ten dollars or hundreds, I still get the same treatment. When I do buy my next bike or parts, the friendly service is what will bring me back."
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By: Anonymous Grand Haven,MI
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"Kyle is a good stick. He is a man of his word. everyone treated me with respect when i came to pick up my new ultra.i would make the 520 mile round trip again without question.I called 5 other HD dealers for a price, Kyle was the only one that called back.Thanks again Kyle!!!!!!!!!!!!!!!!!!!"
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By: Bill Decatur,IN
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"I just wanted to compliment your service department on Saturday. I have a 99 Ultra and the tour pak bracket had broke on me and to my suprise, your service department got me in and out within 2 hours. I was totally impressed with the service I received and the willingness to save me in cost to do so.
I will make sure I recommend Hot Rod service department to anyone.
Be Blessed.
-Lance"
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By: Lance ,MI
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"I just want to say that your service dept. is by far the best in West Michigan, you charge less, way less than the other dealer in the area, your service is 110% better than the other dealer in the area, and Jerry and Scott go way beyond making the customer happy, so here's to ya Hot Rod H-D, thanks for the awesome service, my next bikes will come from you!"
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By: James Grand Rapids,NE
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"Cori...YOU ROCK....Thank you so much for such a great customer service experience! I just wanted to drop you a note and tell you I got the order already yesterday, and I believe I will be riding this afternoon thanks to you! It's much appreciated that you expedited my order with no extra cost to me!! I'm very grateful and it was noticed. "
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By: Anonymous ,XX
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"It was great talking with Susan at your parts counter. I am excited that Hot Rod had so many of the items I requested in stock AND Susan is going to seek the items you don't have from other sources. What a service oriented customer specialist she is! I can't begin to thank her enough."
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By: Anonymous Ludington,MI
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"I've been to at least 40 shops around the country, many of them multiple times and Hot Rod is my favorite. You've got a nice place, and should be proud of the people who make the building and inventory much more than the sum of it's parts.
"
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By: Mark ,XX
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"The sales and service have always been top notch. My bike has always been ready when promised and the work has always been done right."
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By: Randy Newaygo,MI
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"The first thing Ted said to me is, would you like me to fire it up! Thats a sure way to let the bike sell itself, thanks Ted."
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By: shawn ,MI
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"I recently read about the new frame and bigger rear tire on the 09 ultra classics, and decided to call around and get some pricing. With the way the economy is right now I thought I would be able to trade my 07 ultra at a decent price. Needless to say, I called 4 different HD dealers and Kyle from Hot Rod HD was the only salesman to call me back with a price.Thanks again Kyle for your time, and when I get ready I will agian make the 350 mile trip."
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By: bill decatur,IN
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"This is the greatest dealership. Kyle is always ready to listen to my needs and Cori in parts will get you what you need. I am not the easiest customer to deal with so I really appreciate their patience in getting me what I need. I recommend anyone needing a bike or accessories to give Kyle or Cori a call. Thanks to both of you.I will be back in the future..."
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By: Oney Gainesville,TX
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"For those of you that had not read the article regarding "Bike Night" in the Chronicle, I would like to say thank you once again to Hot Rod for their support during our Thursday night gatherings. You have helped make Bike Night a great success, and hope to see many of you there when we start up again in May '09. A very special thanks to Clyde, Kyle and Jamie for their special contributions for our event. "
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By: Dick Whitehall,MI
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"Hod Rod Harley Davidson Rescued our summer vacation! We had begun our trip around Lake Superior. First day ride West across Michigan to Ludington to meet the Badger ferry the next morning. About half an hour from Muskegon my motor rattles and the oil light comes on! I thought the trip was over. We called Hot Rod HD and they immediately sent a truck out to get us. We were at Hod Rod HD at 5:00 PM on a Wednesday with a motor I was sure was dead. Service was diagnosing the bike while rentals was finding a bike that I could rent for the next 8 days. They were determined to help us complete the trip. They had a suitable rental but as it turned out we didn't need it. The oil pressure problem was in the oil filter and the low oil pressure had allowed the lifters to collapse, very noisy but for only a second or two not fatal for the motor. I've never heard a motor fail due to low oil pressure but I was sure that's what it would sound like. A new oil filter and a bit of oil and we were on our way. We had an awesome ride around Lake Superior. THANK YOU! THANK YOU! THANK YOU! to everyone at Hot Rod Harley-Davidson that made sure we could continue. "
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By: Anonymous Waterford,MI
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"Hello,my name is Steffan Webb. My friend Lawrence Cassavore and i took a bike trip to his families cottage on 8-8-08 to Pentwater Michigan.We planned on stopping at three Harley Davidson dealerships on the way but did not make it to Muskegon on friday before they closed.Friday night we decided to get up saturday morning and ride 45 miles back south to Muskegon.Lawrence called there to see what time they opened.When he told me 8:00 a.m. i did not believe him.However it is true,how convenient for the customers.Although i am sure that all of Carl's hard working employees would rather open at 10:00 a.m. like all the dealerships in my area.I was completely blown away by Hot Rod Harley Davidson of Muskegon.First the store is huge and extremely clean. Second,oh my god,location,location,location.The view from the second floor of the lake is exquisite.When we first walked in and went up to the second floor to look at the bikes we were approached by salesman Ted James. I have a 2003 road king and i am dreaming of getting a 2009 ultra classic.Ted was extremely knowledgeable,answered all of my questions and showed me all of the new options on a 2009 model.He then took the time to show us all over their amazing new building.Then we went to look at the clothig.If you ever make it to Hot Rod Harley Davidson you better bring lots of money or your credit cards because they have the sexiest,sweetest and most helpful women there to lend you some advice.Then we met the owner Carl Miskotten.What a great person.My friend Lawrence's bike had been in the shop for nearly three weeks leading up to our trip.Carl personally took us down to service to show us the difference between the old part that was breaking(fuel filter in gas tank) and how HD had molded the new part for added support and strength.He also told us how his dealership was adding an extra wire for support on their own to take extra care of their customers.I wish the dealers in my area took that kind of care of their loyal customers.All of the people at Hot Rod Harley Davidson made me want to drive 250 miles to buy my new bike from them.Also thanks to Kyle Heller for the time and advice you gave us.We look forward to riding back to your dealership.Hopefully for the big party on the third weekend in july.
THANKS AGAIN,
Steffan Webb"
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By: steffan perrysburg,OH
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"Over all we had a very good experiance purchasing my new 08 Sportster 883. Steve and Nikki were very freindly and did everything possible to make the purchase go smooth and easy.
This was our second purchase from this dealer and second from Steve (sales person).
When we are ready to upgrade or go new in a few years we will come back."
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By: Amy Muskegon,MI
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"The sales staff girls are knowledgeable and have great attitudes. Bikes sales staff are good people too. I love just going there and looking around. Hot babes & Harleys...what more could you ask for?"
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By: Billy Grand Haven,MI
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"we rented the H Softail over the 4th to travel up north. We had a great time even though we broke down. Thanks so much for the excellent service. We rode up with a group of bikes and one couple ended up wanting a bigger bike so we recommended they check out your show room. We just heard they bought a Dyna Superglide from Hot Rod Harley!! Matt and I won't be ready to buy a bike for a couple years but we'll be back to rent one that's for sure!! Thanks again for the great service. "
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By: Matt & Jen ,XX
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"Where to begin, my son and daughter rented a bike from HotRod Harley on July 3rd to take a trip to the bridge with 14 other bikes. We had a great ride up and took a day trip on the 4th. On the 5th my husband and son took a ride, they noticed a leak in a line and called Hotrod, They were told to take it to the local dealer In St Ingnace. He could not fix the bike and it was now 3:45PM on a Sunday. Hotrod said they would send a replacement bike right up. By 8:45PM the replacement bike was there. What service!!! Everyone with us is talking about your dealership. With 15 bikes in our group all talking about your dealership, word will get around at how great you are!!! We're all coming over for Bike Time this week-end. A special thank you to the couple that delivered the bike, it was there wedding anniversery and they spent in making sure the ride could continue.
Dauri & Paul"
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By: Dauri Rockford,MI
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"My experience with Hot Rod Harley Davidson began on June 30 2008. After 276 miles on a road trip my bike quit running in a very sudden manner.
The bike, my wife and I were all taken to Hot Rod H-D by a flat bed truck.
From the moment we entered the store we were treated like friends. Jerry the service manager and the service tecs went right to work checking out my bike.
As it turns out they couldn't fix it that night but stayed after closoing time just to find out what was wrong. There was a broken part inside the fuel tank that had to be ordered.
At this point I was wondering how my wife and I were going to get home. We live 95 miles south of Muskegon.
That is when we met Carl Miskotten. He stepped in and made my day and extended a hand of friendship which I will never forget. Carl could see that my wife and I were a little upset and rather than let us struggle with trying to find a car rental, he offered us a Rental bike at a price I couldn't afford to turn down. Not only that but he and some of his staff stayed well past closing time get us safely back on the road.
Two days later I returned with the rental bike, to find my bike properly repaired and clean as a whistle.
I'll always be indebted to the owners and staff at Hot Rod Harley Davidson. My only regret is that I don't live close enough to their store to make it my home store and join their HOG chapter.
Great people and a great store. If you're in the area do yourself a favor and stop in, it's well worth your time.
Bert VanOstran"
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By: Bert Kalamazoo,MI
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"The staff at Hot Rod are always helpful and courteous, even before we bought my husband our first Harley and owned other brand bikes - it didn't matter to them. We were treated with respect and dignity; unlike another Harley Dealer in the area.
Thanks so much for having a great place for friends to gather!
The Witteveens"
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By: Tracie Fennville,MI
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"Dear Hot Rod.
I would like to thank Dr. Mark Campbell and Mr. Carl Miskotten for putting together a great staff and business at Hot Rod. I just went through the Rider's Edge class and I would like to thank very much my instructors Richard,Scott and Cathy for the wonderfull job that they did.They made the class very fun and very helpful and improving my riding skills. They went above and beyond to help.The feeling that I got from taking the class and knowing my classmates and instructors will be with me for a very long time. Words can not tell how my feelings were for the instructors for all of the help they gave to the class and me. I am trying to buy a new bike and it is because of all the people at Hot Rod that I will have one some day."
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By: Allan Muskegon,MI
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"a friend of mine told me to ask for kyle, and im glad i did. he did a very good job. carl give him a raise"
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By: bill decatur,IN
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"My salesperson and the finace woman worked very hard to get me the bike I wanted. They didn't give up, and kept pushing forward. I appreciate it, and will recommend Hot Rod to everyone!"
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By: Matthew Norton Shores,MI
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"We would recommend HotRod HD to anyone. They went out of the way to help us fulfill the dream. Everyone we came into contact with was extremely helpful and pleasant. A must visit dealership. Thank you."
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By: Rod Hart,MI
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"Not sure where to begin but here it goes. Ive had the bug to own a Harley for quite a while,visited the internet to check out the bikes and finally decided to stop and see what was available. The people at Hot Rod who had never seen me before treated me as I were a lifelong friend, and that with the dream of owning a Harley was all ot took to really get me serious. It did take quite a few trips before I actually decided to order a bike but I finally did it. I took my first step and ordered a Fat Bob and then the hard part started,the wait. As my time got closer to arrival I'm sure I drove everyone there nuts but they were all patient with me,I guess I was maybe a little excited. Then it happened,a delay on my order, what a bummer, but once again everyone was extremely helpful. Bob kept me calm, Kyle searched for another bike, Steve gave me info on other models that also had my interest, Nikki had all of the paperwork in line and I was ready but no bike. What happened after that was an amazing show of what these awesome people will do to make a dream come true.
The Fat Bob just wasn't going to show up soon enough and I was frustrated. Bob knew I had also eye balled the Street Glide so getting together with Kyle and Eric they went to work to make me an offer I couldn't refuse. Well needless to say they did and an hour later I was the owner of a brand new Harley. I can't really describe my feeling about a dream come true but I think we all had a smile afterwards, me because of a new bike and everyone at Hot Rod for making it all come together. And then there are all of the great people that are in clothing, service, and parts. What can I say other that I wish everyone I knew was just as great as they are.
KEEP UP THE AWESOME WORK AND THANK YOU!!!!!
Andy "
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By: Andy West Olive,MI
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"Thank you for all of the great service/sales we received"
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By: David muskegon,MI
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"Well it all started as a harmless trip to a Harley dealership in Marquette to buy shirts for friends and ended with the purchase of 2 new Harley's from Hot Rod in Muskegon. Yep you read it right, 2 new bikes. My husband went to Hot Rod to look for a specific colored bike he had seen in Marquette. What took place in the next 6 hours was nothing short of amazing. Now we are both FORMER Honda riders and both brand new Harley riders.
What a fabulous group of people. From the second you walk in everyone at Hot Rod are so kind and friendly. It truely is a place where everybody knows your name. I can never thank Kyle enough for getting not only my husband on a 2008 Ultra Classic but me on a 2008 Street Bob. And Nikki, well what can I say about the lady besides how wonderful she was to work with. Thank you all for the experience of a lifetime, and man, I just can't wait to ride.
"
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By: Julie Muskegon,MI
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"HEY TO EVERYONE AT HOT-ROD!!! WELL I JUST GOT MY 08" DYNA FAT BOB, WOW I'AM SO EXCITED. YOU GUYS, STEVE, NIKKI,KYLE AND THE GUY THAT BROUGHT THE BIKE WERE ALL SO AWESOME AND VERY,VERY HELPFULL. THANKS FOR THE TOUR ALSO STEVE. I HAVE WANTED NOTHING MORE THAN A HARLEY FOR YEARS AND FINALLY GOT ONE. YOU GUYS HAVE A AWESOME STORE AND I WILL PASS THE WORD. KEEP UP THE GREAT, FRIENDLY WORK. SEE YA SOON, BRETT"
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By: Brett Greenville,MI
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"Steve "Pumpkin Noodle Face" Bickford made my initial experience of renting a Road King hassle free. When I decided to make a purchase I looked " Pumpkin Noodle Face" up. His product knowledge, coupled with his ability to communicate his knowledge at a level I could understand, marks him as a true professional.
Handling the paper work with Nikki Haver was quick,efficient, and fun. She even gave me a shirt, how can you beat that."
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By: Charles Grand Haven,MI
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"I bought an 07 Road King from ya'll back in may. I ridden all over you fine state, Canada, Pa, NC. and Fl. I just recently rode down from Cary NC. To my home town of Titusville FL. and back. 1240 miles over the week end. I will be riding back down for bike week here next week. No trailers for this King. The King has just under 9000 miles and is running strong. Thanks you guys Kyle,Cathy and the fine people at Hot Rod also to Linda ("slow going in out with a grin")and John for lessons remembered. Keeping it up right & Hair in the wind.Gar "
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By: oscar titusville,FL
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"Had to wait a long time to finally get my first Harley, '07 Street Glide, but Hot Rod made it well worth the wait. The entire staff was exceptional to deal with during my decision making process and the purchase. They continue to be a wonderful group of people to deal with on every visit for all my parts and accessory needs. The only question for me is who enjoys going back more, me or my 3 year old Jake when he gets to see Kyle and Nikki."
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By: Tony Muskegon,MI
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"Just like the purchase of Barb's 2006 883L Sportster in May, the recent purchase of her 2007 Lowrider was a very pleasant experience. Steve and Kyle in Sales, Cathy in Rentals, Nikki in Finance and Chris in Parts all made an extra effort to see that all our needs were met. Thanks to the entire Hotrod Harley-Davidson team!"
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By: David Holland,MI
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"To the family at Hot Rod Harley-Davidson: THANK YOU. Steve, Kyle, Nikki, Sally, Cathy Hall & Kathie Rohloff.
My wife and I walked in just to look at the new HOT ROD show room and the Harley's early fall of 2007. Everyone was so friendly and they did not over power us as we walked in. I asked some basic questions about the bikes and sat on a few. Then I explained that I have wanted a bike for over 20 years and have only ridden as a passenger and did not know how to go about achieving the next step, which was learning how to ride. The HOT ROD family filled me in about the RIDER'S EDGE program and with my wifes blessing, I enrolled in the next available class and purchased my first motorcycle, a new 2007 XL1200L Sportster. I learned the basic rider safety skills which built my confidence level, then after passing the RIDER'S EDGE and getting my State of Michigan endorsement, all with-in about 3 weeks, I was enjoying the freedom I have heard about from so many people.
My advice to all, don't wait on getting a bike because you don't know what you are missing.
LIVE TO RIDE, RIDE TO LIVE. Thanks again HOT ROD FAMILY!"
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By: Chris muskegon,MI
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By: Jeremy spring lake,MI
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"Thank you very much Niki, Steve and Kyle.
You Guy's & Gal made my new 2008 Electra Glide Standard purchase very painless. I will definately be in often for accessories, up grades and regular service. Give me about 8 years and I will be in for a side car too, LOL.
Ride Hard, Live Long,
Todd Ritter"
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By: Todd Muskegon,MO
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"WOW...what a weekend! Long story short. I was riding a 2006 Kawasaki Nomad 1600. My two Hog friends and their wives and I rode to Muskegon to see the lake a ride back in the same day. Our first stop was to Hot Rod so they could get some tee shits and stuff. Well, when we arrived,on Saturday,of Memorial Day weekend, the store was closed. As we sat on our bikes deciding what to do next, a silver hair gent, opened the door and said "HI...welcome, come on in, my name is Carl"
My metric bike was "commented on" but I had become thick skinned by now and paid no attention. As my two friends shopped I too browsed the new bikes. My eye spotted 08 Ulta Classic. As I admired that bike Carl came by and we chatted and one thing lead to another and the next thing I remember is I was the proud new owner of that Classic!
It was getting rather late in the day and Carl was concerned about our 3 hour ride home(Detroit area)and suggested that we stay in Muskegon for the night. We agreed and Carl made a phone call and then we followed Carl to where we would spend the night. What happened next was something out of dream. Respecting privacy, I will not reveal the owners name, but we(5 of us) are spending the night on a 45' boat!
The next morning,as we are preparing to leave, Carl comes by to see us and ends up leading us to the freeway home.
So, who's this Carl guy you must be asking? Besides our new friend, he's the owner of Hot Rod Harley.
If your thinking of a purchase, you owe it to yourself to go to Hot Rod and see Carl.
Thanks Again for everything Carl.
Joseph Seror
Livonia, Michigan"
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By: Joseph Livonia,MI
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"THANKS TO STEVE AND NIKKI FOR THEIR AWESOME SERVICE ON MY NEW PURCHASE. IM GLAD I WENT TO HOT ROD FOR IT. GOT A LOT OF COMPLIMENTS ON THE BIKE AND THE COLOR. WILL BE GOING THERE FOR ALL PURCHASES. "
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By: MICHAEL GRAND HAVEN,MI
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"I arrived at Hot Rod with a few different jackets in mind. After talking to the sales lady, her experiences were very helpful and I really am glad I picked out the jacket she recommended."
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By: Eric Hart,MI
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"Since I bought my 06 Road King I have gotten excellent service from Hot Rod. Excellent warranty response on two occasions.I also got emergency work done. I got flat tire the night before leaving on a trip & was on the road by noon. You folks at Hot Rod have always treated me excellent keep up the good work. Warren Randall"
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By: Warren Muskegon,MI
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"To Everyone at Hot Rod!
I just want to say thanks for a great dealership experience. I have enjoyed spending my money with you guys...thats not supposed to happen is it? It's all about service and happy customers, and from what I have seen and experienced you guys do it the best! I look forward to my ongoing relationship with everyone!!! THANKS!
"
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By: Dan Holland,MI
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"This was my first Harley purchase. I shopped around, visiting 6 dealers through out west Michigan. I was told that I should buy local, but the local dealer wouldn't deal. Hot Rod listened to what I wanted and made me an offer that I just couldn't refuse, so I bought the bike. The staff was very helpfull in assisting my wife & I in selecting our new Harley-Davidson clothing. This experience has put a smile on our faces that has not gone away.
We feel like family when we are at Hot Rod. A million thanks to the whole crew. You guys rock!
Roger & Terri Erickson"
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By: Roger Comstock Park,MI
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"To all at Hot Rod Harley-Davidson,
I just wanted to dropy you all a note of sincere appreciation for the fantastic experience I had purchasing my new but old 2005 Road King Custom. I've never spent so much money and felt so good about it.
The second I walked in the door, Kyle was right there with the knowledge and answers to the questions I had regarding a Road King I saw on your website.
Not an easy sale, but no time wasted because Kyle could get to the point, deliver a fair price and get the necessary paper work done in record time.
After the papers were signed, I met everyone, and what a lasting impression of wonderful people who enjoy what they do and have a sincere appreciation for the customer.
Great job. I look forward to doing a lot of business with my new friends at Hot Rod Harley-Davidson. Thanks!"
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By: Roy Holland,MI
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"Great Job to everyone at Hot Rod !! Thanks for the great sale Steve !!!"
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By: Dean Twin Lake,MI
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"...I was treated very well. Your people are very prompt in returning e/mails and in helping a person make the right choice for them. The sales staff was very polite and helpful with all the paper work. Your people go above
their job duties. They are very helpful and it will always be a joy to send any of my friends to you.
Thanks alot PATRICK"
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By: Patrick Coloma,MI
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"Cathy in motorclothes went above and beyond helping me get the coat I wanted. I would recommend the dealership to anyone in the Michigan area. Thank you so much Cathy for all your help."
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By: Anonymous Fredonia,WI
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"Hey Guys,
Mark here from DMX Motorsports Harley Drag Team. I came up to your Dealership this past Saturday with one of the Road Knights out of West Olive Michigan. To our surprise, parking was unfortunatly difficult when we showed up. We asked ourselves what is the "Buzz" here. And, when we got inside everyone in that dealership acknowledged us, weather they knew us or not. Seeing a bunch of people shopping in the dealership, and getting attention from all was a nice change of pace for us. I was lucky to have worked with Troy in another area of business around Grand Rapids many years ago. I found out while at one of our Bike nights in GR that Troy was working out at the New Harley Dealership in Muskegon. AWESOME and this past Saturday was the straw that broke the camels back as to where DMX Motorsports feels most at home.
Thanks Hot Rod Harley-Davidson
Mark Mensch #222
DMX Motorsports
Harley-Davison Drag Team "
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By: Mark Grand Rapids,MI
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"I just purchased my first HD. The experience with Nikki, Troy and the whole Hot Rod family was 5 HD's. Thank you for all the help and great customer service. keep up the good work."
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By: ken muskegon,MI
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"I echo the sentiments of others who have had the opportunity (and pleasure) to experience the friendly, helpful and knowledgable staff at your dealership. Troy and Niki were a pleasure to deal with in my recent new bike purchase, and both were a big help to my girlfriend, who purchased a bike from a friend of hers. Both transactions were smooth, efficient, and went off without a hitch. We both were impressed with the friendly, helpful atmoshpere at Hot Rod Harley!"
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By: Doug Whitehall,MI
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"Last Saturday, my husband Jim and I were on a color tour with our ministry group and we got a flat tire. We were with about 30 bikes and the whole group pulled off the road with us. We called both our roadside service with Harley-Davidson insurance and also called the Hot Rod dealership. At first we were told it would take 1-1/2 to 1-3/4 hours to get someone there and then we were called back and told "someone was on the way". Our group went on once they knew help was on the way and we waited in the gorgeous weather. Someone was there in no time and the bike was immediately worked on upon arrival at your shop. We were treated so awesome and even were offered lunch! My husband has been bragging about your dealership since passing the Rider's Edge course the previous week. He said he was treated like family. We had no idea we would have to use your services so soon! The tire was repaired in no time and we were able to call our group and catch up with them at Muskegon State Park. Of course we had nothing but awesome things to say about your dealership and the treatment. The group thanks you for taking such good care of us!
Again, we just want to thank you for making our first breakdown easy and somewhat enjoyable! We look forward to seeing everyone at the Rider's Edge alumni luncheon.
Sincerely,
Jim & Marcia"
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By: Jim & Marcia Grand Rapids,MI
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"I am writing to tell you what a great staff you have at Hot Rod Harley-Davidson. I was a student in the Riders Edge course last weekend, and I can't even begin to tell you what a great experience it was for me. I was not exactly the 'standard' student learning to ride - I came into the classroom with a complete phobia of motorcycles after having lost my brother in a motorcycle accident, and by taking the course was working towards conquering my personal fears resulting from that loss. The entire experience was so positive for me because of the great staff members. The course instructors were excellent, the program manager went out of his way to help me, and the general kindness of the office & showroom staff was just amazing. It's so unusual in this day and age to have any sort of a positive customer service experience, let alone a spectacular one, that I just had to let you know. I have worked in many office / administrative positions in my life and know that customer service is a rare commodity these days, and I just couldn't end my experience without at least letting you know what an awesome group of people you have working at your shop.
"
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By: Kimberly Grand Rapids,MI
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"I purchased a 2005 Softail Standard last June around the time of the new owners taking over. It was a large upgrade from the 79 Sportster I had from 1984-88. I'm still getting use to it every time I ride. I am very pleased with my bike. I can't say enough about the staff at HotRod. Any time my wife and I are at the shop we are greeted as soon as we walk in. Everyone is so pleasant and helpful they make you feel like part of a family instead of a customer. If I have any questions about parts, service or something I can add to my bike myself, they take time to answer and make sure I understand before I leave. It's a good feeling to have a dealership that's helpful and cares about you. Thanks to everyone who has made my choice so enjoyable. Verlie & Deborah Council "
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By: Verlie & Deborah Twin Lake,MI
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"Please add me to the (snail) mailing list. We always feel welcome no matter what we are there for. Thanks for all the special events."
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By: Lisa Muskegon,MI
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"I purchased a bike from you guys and left one for you to sell on a Saturday. Come Monday I got a call that my bike had sold Saturday. What a great experience!!! Thanks Simon R"
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By: simon fennville,MI
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"I've been in other local dealerships- but Hot Rod stands out from the first day I walked in there. The sales force was (and always is) very kind and informational. I felt very welcomed and even the other customers were friendly to me and my husband. I attended the Motorcycle safty class at Hot Rod and LOVED it. The coaches were awesome. I feel more confident in my riding and I even drive my car better. Hot Rod is my dealership for life! Even though it is a 45 min drive from my residence I will go the distance. Next year when my husband buys a new bike- we'll be purchasing it from Hot Rod. :) "
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By: Yvette Grand Rapids,MI
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"The total experience was one that rates right up there with having my kids born! the entire staff was so cool that I felt like family before I ever bought my bike. The shopping experience was getting easier and easier when I met Troy at Hot Rod. I bought my Road King Custom and feel its being looked after like its one of my kids. They're with out a doubt the the best Harley Shop in Western Michigan, and I live 60 miles from Hot Rod and 4 miles from another. I bought at HOT ROD and will be buying a bike for my Dad there as well. Thanks to all the staff at Hot Rod and a special THANK'S to Troy and Cathy.
Marco G."
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By: Marco kentwood,MI
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"Great people to Deal with, Keep up the good work !!"
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By: Dean Twin Lake,MI
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"I have visted many Harley dealerships and have never felt more welcome than at Hot Rod Harley. You're a friendly, knowledgeable group of people and are willing to take the time to answer customer questions. That's why we now have two Harley's from Hot Rod.
Hot Rod Harley gets a big endorsement and a thank you from me and my family.
by: Erol, Ada, MI."
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By: Erol Ada,MI
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"I have never felt more at home or more welcomed at any establishment as I have at HOT ROD HARLEY DAVIDSON. We thank them for their genuine hospitality. "
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By: Richard Whitehall,MI
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"You folks are the greatest thing that ever happened to Muskegon. You are the friendliest and most knowledgeable group of folks I've ever met at a harley dealer. Whether I need parts for my 58 or my 05 or accessories for my wife. I'm shopping at Hod-Rod Harley."
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By: Anthony Grand Haven,MI
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"My experience having Hot Rod Harley Find and build my 2006 Road Glide was a VERY pleasurable experience.Doc,Carl,Rod,Cathy,Dewy,Brad and Al all seemed to be enjoying thier jobs while providing TOP NOTCH service.Something the Muskegon area's rider's community has needed for quite some time.Hot Rod has a GREAT new attitude!!!!!I'm recommending Hot Rod To all my friends. Thanx guys Jerry Nichols a.k.a. Bigworm Sgt@arms ABATE of Mi.reg.5"
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By: Jerry (Bigworm) Muskegon,MI
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